Question 1

What are Pin Grades?

Accepted Answer

Pin Grades are a ranking system that indicate and imperfections a product may have. While a Grade B or C product might not be perfect to someone who wants a pristine collection, having a small flaw and buying the pin at a lower price is a great deal for those who will not be staring that the pins under a magnified glass.

Grade options (Note, enamel pins are handmade products, so flaws and imperfections are expected. I grade each pin individually to ensure quality):
Grade A: Perfect pins with no flaws visible to the human eye
Grade B: A little less than perfect but still look good
Grade C: Have a larger imperfection that is clearly visible

Question 2

Wait times for orders.

Accepted Answer

For items like Pins and Stickers that are not made to order you can expect your shipment to have a tracking label within a 2-5 days. My husband and I make weekly trips to the post office so you can expect it fully shipped off and on your way to you within a weeks time.

For custom orders: For Resin items a 3 week time frame should be expected. For custom drawings/illustrations time can vary greatly and would be something discussed with the client before the commission even begins.

If you need an order ASAP please contact us and we will see what we can do to get it to you as soon as we can.

Question 3

The item I want is sold out!

Accepted Answer

We try to keep all our items in stock, but for various reasons (supply, number of orders, etc.) we can run out our a certain design or discontinue the design. I highly recommend following us on Instagram or sign up for our newsletter so you can be notified of when we get items back in stock or if any designs are 'retiring'.

Question 4

How do pre-order items work?

Accepted Answer

Pre-orders will be open for a set period of time before the product is manufactured so I can guarantee a minimum will be sold before paying to have a large quantity made (They also may be affected by Kickstarter's that I am currently running, meaning those need to wrap up). 
Pre-orders also help me get a sense for what designs will actually sell so I can order larger quantities if needed. 
When estimated time for when production begins will be included in the description of the item.
NOTE: Pre order pricing has a little discount as a thank you from me since there is a wait time. I highly recommend taking advantage of the discount :)

Question 5

What does a custom order include?

Accepted Answer

The custom order forms are very open ended so I can get a sense of what you want. There is a wide range of things I can accommodate, but a few examples include – custom jewelry (size, color selection), custom portraits, or original illustrations. Once the form is submitted, I can then get in contact with you to get a clear idea of your vision and discuss pricing.

Question 6

Custom Request pricing.

Accepted Answer

All custom requests are unique so the price can vary greatly. If your request is accepted then you will be contacted to get specific details to help get a price and time frame of delivery established. A custom listing will be added to the website for your purchase. Once payment is received then the creation for the request will begin.

Some common custom request types are: logo design, tattoo design, custom kawaii portrait for anniversary, authors wanting designs for book merch, etc...

Question 7

My custom request was not accepted?!

Accepted Answer

Please note, there is no guarantee a custom request will be accepted depending on demand and if the commission can be executed well. It is VERY important for me to put out only the best work I can, so if I do not feel my style or abilities can produce a great product then I may not be able to take on the project.

Have a Question or a Custom Request? Contact me here!

Frequently Asked Questions